David Adler, Senior Vice President, Worldwide Customer Service, noted that while operators use varying methodologies in measuring their own availability, Sikorsky's methodology is often more stringent than that of its customers when measuring downtime due to unscheduled maintenance.
"Several major operators reported higher average availability than we recorded, with a couple reaching greater than 98 percent," said Adler. "It is clear that the S-92 aircraft is operating at a level of excellence that speaks volumes about this aircraft's capabilities, the value of exemplary customer service, and the acuity with which our customers fly and maintain the aircraft."
Sikorsky Vice President & Chief Marketing Officer Stephen B. Estill said the S-92 is experiencing "unprecedented demand," with several operators logging several months of close to 100 percent mission availability.
Estill also remarked that the increasing availability rates are a direct result of Sikorsky's use of its state-of-the-of-the-art Fleet Management Operations Center (FMOC), first opened in December 2006. The FMOC plays an integral part in Sikorsky's enhanced aftermarket support initiative and brings together subject matter experts from Logistics, Engineering and Customer Service who utilize fleet data to increase aircraft availability while lowering support costs. The FMOC is part of Sikorsky's vision to move to predictive fleet management, and supporting the S-92 has been the focus of its activities thus far.
Sikorsky Aircraft Corp., based in Stratford, Conn., is a world leader in helicopter design, manufacturing, and service. The company's long commitment to safety and innovation is reflected in its mission statement: "We pioneer flight solutions that bring people home everywhere...every timeTM." United Technologies Corp., based in Hartford, Conn., provides a broad range of high-technology products and support services to the aerospace and building systems industries.